Refund policy

📦 Return & Refund Policy

1. Return Timeframe

• Customers must request a return within 24–48 hours of receiving the product.
• Requests made after the given timeframe will not be accepted.

2. When Returns Are Accepted

• If the wrong product is delivered
• If the product is damaged or defective
• If the product is significantly different from the photos shown

3. When Returns Are Not Accepted

• Used or damaged products
• Products with torn/removed packaging
• Personal-use items such as cosmetics, skincare, innerwear, earrings, etc.
• Sale/discounted products

4. Return Process

• Customers must provide a clear, unedited unboxing video when requesting a return.
  Without this video, the return will not be accepted.
• The product must be returned with original packaging.
• Return shipping cost must be paid by the customer (unless the product was damaged or incorrect).

5. Refund / Replacement

• After inspecting the returned product:
• A replacement will be provided if the item is in stock
• If not, customers will receive a full refund or store credit
• Refunds typically take 3–7 business days to process.

6. Order Cancellation

• Orders can only be cancelled before dispatch.
• Once the parcel has been handed over to the courier, cancellation is not possible.